How BGE’s mobile outage notifications and app solutions leave no customer in the dark

Sponsored by AGENT511 | Part of Chartwell's Innovation Webinar Series

AGENT511 and Mindgrub partnered with BGE to deliver a timely, personalized user experience that reinforced the utility’s brand across multiple channels while closing gaps in the customer journey. The combination of a preference center and a robust mobile app eliminated siloes and gave customers an easy, intuitive way to view and manage contacts, bills, and usage. These experiences have won BGE accolades in the community and increases in its customer satisfaction rankings.

Please note you must have a Chartwell membership in order to register for this webinar.

Don't Miss Out

Attendees will gain an understanding of how to:

  • Create and deploy a comprehensive mobile communication strategy during periods of crisis, including COVID-19
  • Craft exceptional customer journeys by combining notifications and mobile apps
  • Lay a foundation for innovation and new branded customer experiences

Panel of Experts

Headshot of Jay Malin
Managing Director, AGENT511
Headshot of Gabe Núñez
eChannels Manager, Baltimore Gas & Electric
Headshot of Laura Gousha
Vice President of Engagement, Mindgrub

When & Where

August 27, 2020
2:00 pm EDT - 3:00 pm EDT

Questions about this event? Please contact Mindgrub's Event Director Jennifer Russo at