The energy industry is transforming and we serve as the central nervous system. DistribuTech offers an 11-track summit, knowledge hubs, Initiate! startup & student ecosystem, an exhibition floor with 500+ companies, networking, and matchmaking for energy companies. The 2020 event will be held at the Henry B. Gonzalez Convention Center in San Antonio, TX from January 28-30, 2020.
Join Mindgrub Founder & CEO Todd Marks for his session, "Are You Mobile Ready? Aligning Utility Infrastructure with Customer Expectations:"
Utilities are constantly looking for ways to better engage their customers and to leverage the power of data to improve service delivery. In an age where everyone has a smartphone and information is available at the click of a button, users are demanding more transparency when it comes to their energy usage. With advanced metering infrastructure (AMI) increasingly becoming the norm, new opportunities to display real-time data, put energy use management in the hands of customers, and leverage data to improve infrastructure integrity become possible.
Mobile apps offer a unique opportunity to engage customers on a highly personal level, in real time, utilizing the data supported by infrastructure advancements. In this session, Exelon and Mindgrub will demo an award-winning customer mobile application, used by hundreds of thousands of customers, to illustrate how data can be displayed in actionable, engaging ways to improve the customer experience. We will explore the methods, opportunities, and challenges associated with next-generation customer interactions, with a focus on empowering your customers through mobile applications.