Join us virtually at EMACS and hear from our CEO, Todd Marks!

Chartwell's EMACS Conference provides a forum for utility professionals to network, exchange best practices, share new ideas with one another, and learn about and connect with resource providers who can help them improve their operations.

This year’s speakers represent a combination of real-life experience, technical expertise, and forward-thinking strategies related to improving the customer experience.

On October 27th, Todd Marks will give a presentation on the topic of mobility and home optimization—the shift in utility customer expectations—and share results of Mindgrub's collaboration with Entergy and BGE to implement two successful customer mobile applications.

Session Description:

The COVID-19 pandemic significantly impacted customer behavior and expectations, changing the way many utility organizations conduct business and communicate with their audiences. Today’s presentation will focus on the new customer and the increasing demand for digital tools to manage their lifestyles. With a focus on mobility and home automation, this session will spark conversations about the best approaches to engage utility customers.

  • October 27, 2021
  • 3:00 p.m. EDT
  • Sponsor Spotlight

Check out the full agenda. We hope to see you there!

Don't Miss Out

Conference topics include:

  • Digital experience
  • Customer contact channel trends
  • Customer satisfaction and research
  • Billing and payments
  • Marketing programs
  • Customer service management and technologies

Panel of Experts

Headshot of Todd Marks
Founder & CEO, Mindgrub

When & Where

October 26, 2021 - October 28, 2021
11:00 am EDT - 4:00 pm EDT

Questions about this event? Please contact Mindgrub's Event Director Jennifer Russo at