BALTIMORE, SEPTEMBER 24, 2020 | Mindgrub’s energy and utilities practice is thrilled to announce their partnership with AGENT511, a leading customer engagement platform for utilities.
AGENT511’s solutions include REACH™ Preference Management, through which utility companies can deliver personalized, relevant communications across multiple channels in accordance with customer preferences and custom business logic. Mindgrub’s cross-functional team of agile digital strategists, engineers, and interactive designers have worked to successfully integrate AGENT511’s communications platform into custom mobile and web applications, reducing friction within the customer experience for utility leaders including Exelon.
The collaboration between AGENT511 and Mindgrub has been particularly successful in the area of outage communications management. After implementing AGENT511’s REACH™ Preference Center as part of a custom native mobile application built and designed by Mindgrub, one major utility company saw a significant increase in digital outage reports, an increase in subscriptions to outage-related alerts, and a measurable improvement in customer satisfaction scores.
“AGENT511’s approach to omnichannel experiences through proactive, personalized communications is perfectly in line with our customer-first design philosophy,” remarked Mindgrub’s Vice President of Engagement, Laura Gousha. “Together, we can provide utilities with the digital infrastructure they need to serve each individual customer and give those customers the intuitive experience they need in times of crisis.”
“Our two companies partnered to help Exelon Utilities offer a premium, branded experience that engages their customers at every interaction,” noted Jay Malin, AGENT511’s Managing Director. “Mindgrub’s talented team, like ours, is committed to delivering award-winning utility solutions achieved through collaboration, seamless integration, and innovation.”
By working with the AGENT511 and Mindgrub teams, utility companies can break down communication silos, manage disruption effectively, and build awareness of energy efficiency programs, payment plan offerings, and more. To learn more about AGENT511, visit their website, www.agent511.com. To learn more about Mindgrub’s power and utilities practice, visit www.mindgrub.com/work/energy-utilities.
About AGENT511 | AGENT511 is a leading customer engagement software development firm. For over a decade AGENT511’s technologies have been trusted to deliver relevant, seamless experiences for public sector and enterprise mission critical services. Clients include BGE, PECO, ComEd, Evergy, City of Chicago, City of New York and many more.